For advertisers implementing Facebook Ads campaigns, ad accounts being disabled happens frequently. This has a significant impact on advertising activities and business development of the enterprise. Do you know how to prevent ad accounts from being disabled to deal with this situation? Follow this article below to find a solution!
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Signs that your Facebook Ad account is disabled
When you access your account and receive the message: “Ad account is disabled”, that means your ad account has been disabled and you can’t use it to run ads. Concurrently, all the account’s advertising features (optimization, distribution, Pixel,…) are disabled. All running Facebook Ads campaigns will stop running and no more actions can be taken on that account.
If an advertising account is disabled or a user’s Facebook account, Page or Business Manager account has advertising restrictions, you will receive an email and notification on Facebook. You can then click View details to find out the reason why the ad account was disabled to come up with an appropriate solution.
Reasons why ad account are disabled
You should know the reasons why facebook ad account disabled before learning how to resist a disabled ad account. Facebook often scans accounts to detect advertising accounts that violate the policies or Terms of Service. Many Facebook accounts do not comply with policies and terms that have been disabled. Below are some of the main reasons why advertising accounts are disabled:
Violates Facebook policies
This is one of the common reasons why your Facebook Ads account is disabled.
- You do business or run ads for products or services that are prohibited or restricted on Facebook. Details here: https://www.facebook.com/policies_center/commerce
- On the other hand, advertising accounts might be disabled because they implement Facebook Ads campaigns that violate policies. Including violating Community Standards, running ads for illegal products or services, or using misleading terms.
- Your Facebook ad content contains prohibited words, sensitive images, or elements that violate copyright or trademark. Or the advertisement contains words of commitment or certainty or words of an offensive nature, implying an individual’s characteristics, hateful speech, or facilitating fraudulent behavior,…
Unusual behaviors
One of the reasons why your advertising account is disabled is unusual behavior on Facebook during the process of setting up an advertising campaign. Including a sudden increase or decrease in budget, or 1 advertising account running many different products, the advertising account is logged in on multiple IPs with different browsers, the payment method you added to the account is suspected of being stolen, the campaign is turned on/off frequently,… All of those behaviors are considered abnormal behavior by Facebook AI and lead to disabling the ad account.
Disabled by mistake
There are quite a few disabled advertising accounts due to this reason, especially newly created accounts that have not yet run ads. Facebook accounts located in BM have a low chance of being mistakenly scanned by Facebook. In case your account was disabled not due to a policy violation, appeal to Facebook because this is most likely a mistake.
There are also many other reasons why advertising accounts are disabled: accounts in Profile or BM that violate policies, accounts that owe money to Facebook, or account history that violates policies many times,…
Instructions to resist ad account from being disabled
Before appealing a disabled Facebook Ads account, you will consider whether your account violates one of the following issues:
- The account violates Facebook policies.
- Facebook pages have a bad history or content that violates policies.
- ID or IP of an account that owes advertising money or an account that is acting unusually.
You should carefully review Facebook’s policies before disputing an ad account.
Recover your account directly on the ad browser
In the main interface of Ads Manager, a notification will appear that your advertising account is disabled. Click Request reconsideration, then describe your disabled ad status and ask the Facebook support team to consider re-activate your account.
Access Business help center
Visit Meta’s Help Center at: https://business.facebook.com/business/help and then click on Contact Us. Next, enter information about your account and the problems you are having that you want Facebook to review and unlock your account. Then click Send to send the information and wait for the results.
Go to Ads Manager
In addition to the above two ways to prevent ad accounts from being disabled, you can go to Meta’s Ads Manager at: https://www.facebook.com/business/tools/ads-manager. If you think Facebook’s decision to disable your account was a mistake, go to Account Quality and select the ad account that’s being disabled. Or access the following link: https://www.facebook.com/accountquality/.
Next, fill in all the information required by Facebook and then upload your identification documents for verification. Enter text describing the problem you are having so Facebook understands that the decision is incorrect and needs to be reconsidered. Finally, click the Send button and wait for the results.
Use resistance link 792 and link 443
Access the link: https://www.facebook.com/help/contact/391647094929792 or link: https://www.facebook.com/help/contact/1937556639801443 and enter the information requested from Facebook. Next, select the disabled ad account, fill in the “You can add information about why you think we need to restore your account” section, click Submit and you’re done.
Results will be sent about 1 – 2 days later and if Facebook considers that your account does not violate policies, the account will be unlocked quickly.
Some links to resist ad accounts from being disabled you can refer to:
- https://www.facebook.com/help/contact/2026068680760273
- https://www.facebook.com/help/contact/189823244398879
- https://www.facebook.com/business/form/chat?hc_location=ufi
- https://facebook.com/help/logout/?form=260749603972907
- https://www.facebook.com/business/help/1210227555661027
In case you fail to appeal the disabled ad account, think of options to prepare a backup account setup. Especially when you run products or services that violate Facebook’s policies, the possibility of account withdrawal is very low. If you want to get a quality advertising account, rent an account from Optimal Agency. Here, you will be given a very strong Facebook Agency account, including green camp, strong money and fast ad approval, optimal bid. We have a quality advertising account system that meets all customer needs.
At Optimal, you are not only given a quality advertising account with the cheapest rental fee on the market and many attractive incentives. Facebook Ads expert team will always accompany and support you 24/7: account setup, cloaking black hat, ad optimization, etc. We also help you handle problems with unapproved ads, account locked,… For details about the service and to receive the best quote, contact hotline: +84 819004282 now!
How to check the review status of your Facebook ad account
After submitting a disabled ad account to Facebook’s review system, you will not receive results immediately. It will take time for the system to receive the information and you need to check your account again.
The account review time depends on the working speed of Facebook’s review team. Typically the response time for an account dispute request is 24 – 48 hours and can sometimes be up to 5 – 7 days.
If you want to know exactly how your ad account is reviewed, go to Business Manager and select the disabled ad account ID that you want to check. Next, go to the Ad Account Quality section, select Account Issues, and see the Review Status line.
In case the Review Status displays as Under Review, it means your account is under review. If your advertising account is rejected after review, the Facebook system will grant your account. Then you can just create a new advertising account to use.
Now, understand the simple and effective ways to resist ad accounts from being disabled. To deploy successful Facebook campaigns and achieve the best results, you should learn and cultivate more useful knowledge about Facebook advertising every day!
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Frequently asked questions
Depending on the severity of the account’s violation, Facebook will disable the advertising account temporarily or permanently. The time your account is unlocked will depend on the trust level of your Facebook Profile. If Via Facebook contains your advertising account as a virtual account, it is very difficult. Facebook will give you 30 days to complain, but the specific time to unlock your account depends on the review team.
In case you deposited money into a disabled Facebook Ads account, you can apply the following 2 ways to get back the remaining money. That is to appeal to have your account restored and continue running or chat with Facebook support to request a refund. Facebook’s review system will review and automatically refund you within 45 days. However, the success rate is low.
