You can still reactivate your Facebook ad account to continue using it, even if it was closed or disabled after a long period of inactivity. In this article, Optimal Agency will guide you on how to reactivate Facebook ad account.
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Why is my Facebook ad account closed?
If you create an ad account but do not use it or engage in any spending activities for more than 56 days, Facebook will close your account. This is to protect your account from unauthorized access, and you can reopen it anytime.
A disabled ad account is different from a closed one. You cannot reactivate a disabled account; you need to file an appeal and get Facebook’s approval to reopen it.
Additionally, reactivating your Facebook advertising account will not restore your previous settings and data. If you plan to deactivate or close your account, you should save all the data beforehand.
Notes when reactivating a Facebook ad account
Before you proceed to reactivate your Facebook advertising account, you must ensure these requirements:
- To reactivate a closed advertising account, you must have full control over that account.
- If the advertising account belongs to a business profile, you need full control over the business profile to reactivate the account.
- You need to fully pay off the balance of the closed advertising account.
- You cannot reactivate a closed advertising account due to changes in currency or time zone.
- The advertising account must belong to a business profile to be reactivated in Facebook’s Business Manager.
How to reactivate Facebook ad account?
How to reactivate your personal Facebook profile?
To reactivate your Facebook advertising account, follow these instructions:
Go to Ads Manager and select Reactivate account in the banner at the top of the page. Next, read the agreement text and click Add capital to continue.
Now, update your capital source information and click Next. Update your business information if asked. Then, click Save. So your closed Facebook advertising account will be active again and you can continue to create your campaigns.
Reactivating a Business Facebook advertising account
For business advertising accounts, you can reactivate the account with these steps:
First, access Business Manager and click on Business Settings in the left menu. Next, click on Accounts, then Advertising Accounts. Click on the Filter By… dropdown menu and select Owned. Then, toggle the switch to hide or show closed advertising accounts.
Afterward, select the closed advertising account you want to reactivate. If the account was recently closed, you may need to select Cancel Deactivation. Now, click Activate. A confirmation window will appear; click Activate again to confirm that you want to reactivate the closed advertising account.
Finally, click Done. Your closed business advertising account will now be reactivated and can start running ads normally.
How to reactivate a disabled Facebook ad account?
If your Facebook disables your advertising account, you will need to appeal and get approval to unlock the account. In particular, you can follow these steps to reactivate your Facebook ad account.
Contact Facebook support
If your Facebook advertising account is disabled, contact Facebook support to resolve the issue. Facebook provides a way to contact their support team to reactivate the account:
First, access Facebook’s Business Help Center and navigate to the Ads section. Next, use the Contact Support button to start a chat with a support representative.
Then, submit a detailed request via the Contact Us form, explaining your issue and providing the necessary account details. Further, you can check the status of your support request through Facebook’s Support Inbox.
Submit an appeal
To appeal a disabled ad account, your Facebook account must verify your identity. If you cannot verify your identity, you need to grant admin rights to a verified account and then file the appeal.
Access this link: https://www.facebook.com/help/contact/260749603972907 and enter the email address or phone number used to log in to Facebook.
In the Full Name field, enter the full name that appears on your Facebook account. Depending on your Facebook settings, the name you enter here may differ from your full legal name.
Next, click the green Choose File button to upload photos of the front and back of your identity documents, then click Open. Acceptable documents include ID cards, driver’s licenses, and passports. If you don’t have photos of your ID on your computer, use your computer’s webcam or your phone’s camera to take photos of the documents.
In the Additional Information text box, enter any information that might help Facebook decide to reactivate your account. After completing the information, click the Send button. Your appeal will be sent to Facebook for review. Facebook will reactivate your account within 2 weeks.
Ensure policy compliance
When a Facebook ad account is disabled, you need to prove that your account complies with policies to get it reactivated. Carefully review Facebook’s advertising policies to ensure you understand the guidelines and restrictions.
Gather all necessary documents and evidence to demonstrate compliance. This includes records of ad content, targeting options, and any communication with Facebook support. Ensure you address any specific issues mentioned in the deactivation notice.
Wait for Facebook’s response
After submitting the appeal, you need to be patient and wait for Facebook’s response. This process can take several days to a few weeks, depending on the complexity of your case and the volume of appeals Facebook is handling at that time.
During this period, avoid submitting multiple appeals or contacting Facebook support repeatedly, as this can complicate and potentially delay the resolution process. Also, consider optimizing your advertising account and ensuring all your business information is accurate and up-to-date. In addition to the problem we just answered above, you can learn more about the article on “How to add an advertising account to BM“.
Please see more:
- Top 5 quality units Facebook ad accounts for rent at good prices
- How to manage Facebook User accounts in the easiest way
- How to reduce CPM for Facebook advertising campaigns
FAQ
If you choose to permanently delete your Facebook Ads account, you have a 30-day window to reactivate it. If more than 30 days have passed since your account was permanently deleted, you will not be able to recover the account. Instead, you should create a new Facebook Ads account.
Complete and submit an appeal to Facebook for review. The review process can vary. You should expect the account to be reactivated within a few days to a few weeks. Facebook will notify you via email once a decision is made.
