- Purpose and scope of collection:
The main data collection on the website www.optimal.to includes: full name, email, phone, customer (member) address, etc. This is the information that www.optimal.to needs customers to provide. required when registering to use the service and for www.optimal.to to contact for confirmation when customers register to use the service on the website to ensure consumer rights.
During the payment transaction process at www.optimal.to, we only store detailed information about the customer’s paid order, information about the customer’s bank account number will not be stored. .
Customers will be solely responsible for the security and storage of all service usage activities under their registered name and email. In addition, customers are responsible for promptly notifying www.optimal.to of unauthorized use, abuse, security violations, retention of registered names, and personal information of third parties to take appropriate solutions.
- Scope of information use:
The company uses the information provided by members to:
- Providing services to customers;
- Technology transfer to customers;
- Send notifications about information exchange activities between customers and optimal.to such as promotions, customer appreciation, software updates,…;
- Prevent activities that destroy members’ user accounts or activities that impersonate members;
- Contact and resolve with customers in special cases;
- Do not use members’ personal information other than for confirmation and contact related to transactions at optimal.to;
- In case of legal requirements: The Company is responsible for cooperating in providing members’ personal information upon request from judicial agencies including: Procuracy, courts, police investigation agencies. related to certain legal violations by customers. In addition, no one has the right to violate members’ personal information.
- Information storage period:
The customer’s personal data will be stored until cancellation is requested. In all other cases, member personal information will be kept confidential on www.optimal.to’s server.
- Address of the unit that collects and manages personal information:
OPTIMAL AGENCY CO., LTD
Address: 4th floor, Building No. 5, Alley 79 Thien Hien, Nam Tu Liem District, Hanoi City, Vietnam
Hotline: (+84) 819004282
- Means and tools for users to access and edit their personal data:
Customers have the right to check, update, adjust or cancel their personal information by asking www.optimal.to to do this.
Customers have the right to submit a complaint to www.optimal.to if they discover that their confidential information has been leaked or disclosed to a third party from www.optimal.to. When receiving this feedback, www.optimal.to will confirm the information. In cases where the customer’s feedback is correct, depending on the level, www.optimal.to will take timely measures.
- Commitment to protecting customer personal information:
Personal information of customers at www.optimal.to is committed to absolute confidentiality by www.optimal.to according to www.optimal.to’s personal information protection policy. The collection and use of each customer’s information is only carried out with that customer’s consent, unless otherwise prescribed by law.
Do not use, transfer, provide or disclose to any third party the customer’s personal information without the customer’s consent.
In case the information server is attacked by hackers leading to loss of customer personal data, www.optimal.to will be responsible for reporting the incident to the investigating authorities for timely and informed handling. notify customers.
www.optimal.to requires customers when requesting to enter into or cooperate with www.optimal.to to provide all relevant information necessary for service support such as: Full name, address Just contact, email, phone,… and take responsibility for the legality of the above information. www.optimal.to is not responsible nor will it resolve any complaints related to that member’s rights if it is deemed that all personal information provided by that customer upon initial registration is inaccurate. body.
